Refund policy

Return & Refund Policy

At Melbam, we are committed to providing you with quality products. We carefully inspect our products before dispatch to ensure they reach you in proper condition.

Returns & Refunds

Returns or refunds are accepted only in cases where the product received is damaged or has a manufacturing defect.

We do not accept returns or refunds for reasons such as change of mind, incorrect size selection, color preference, or any other personal preference.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team within 24 hours of receiving your package.

To request a return or refund:

  1. Contact our customer service team within 24 hours of delivery.
  2. Provide your order number and details of the issue.
  3. Share clear photos/videos of the damaged or defective product and the package received, if requested.
  4. Our team will review the issue and confirm whether the product qualifies for a return or refund.
  5. If approved, we will provide further instructions regarding the return or replacement of the product.

Important Conditions

  • The issue must be reported within 24 hours of receiving the package.
  • Products reported after the 24-hour period may not be eligible for a return or refund.
  • The product should be unused and in its original condition, wherever applicable.
  • Products damaged due to improper use, washing, handling, or care after delivery are not eligible for a return or refund.
  • A return or refund will only be processed after the reported issue has been reviewed and approved by our team.

Refund Processing

Once your return request is approved and the product is received/verified, where applicable, we will initiate the refund through the original payment method.

The time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.

Contact Us

For any damaged or defective product, please contact our customer service team within 24 hours of receiving your order.

Please keep your order details and relevant photos/videos ready to help us resolve your issue quickly.