Shipping Policy

Last Updated: August 10, 2026

At Melbam, we aim to process and deliver your orders as quickly and safely as possible.

1. Shipping & Delivery Time

Orders are generally delivered within 3–5 business days from the date of dispatch.

Delivery times may vary depending on the customer's location, courier service availability, weather conditions, holidays, unforeseen circumstances, or other factors beyond our control.

In some cases, delivery may take longer than the estimated timeframe. We appreciate your patience in such situations.

2. Delivery Address

Customers are responsible for providing the correct and complete delivery address and contact details while placing an order.

Melbam will not be responsible for delays or failed deliveries caused by incorrect or incomplete address or contact information provided by the customer.

3. Damaged, Opened, or Tampered Packages

Customers are advised to carefully check the package at the time of delivery.

If the package appears to be opened, damaged, torn, cracked, or tampered with, please contact our customer service team within 24 hours of receiving the package.

Please provide your order number along with clear photos/videos of the package and product so that our team can review the issue.

4. Damaged or Defective Products

If you receive a product that is damaged or has a manufacturing defect, you must report the issue to our customer service team within 24 hours of delivery.

Requests reported after 24 hours from delivery may not be eligible for a return, replacement, or refund.

For complete information, please refer to our Return & Refund Policy.

5. Refunds and Returns

Melbam accepts returns or refunds only for products that are received damaged or have a manufacturing defect, subject to verification and approval by our customer service team.

No return or refund will be provided for issues reported more than 24 hours after delivery.

Returns or refunds are not accepted for reasons such as change of mind, incorrect size selection, color preference, or personal preference.

6. Delivery Delays

While we aim to deliver orders within the estimated timeframe, Melbam cannot guarantee delivery on a specific date.

Delays may occur due to courier-related issues, adverse weather, public holidays, operational disruptions, incorrect address details, or other circumstances beyond our reasonable control.

7. Contact Us

For any shipping-related questions or to report a damaged, opened, or tampered package, please contact our customer service team within 24 hours of receiving your order.

Melbam